✍️ Last updated: October 5, 2025

This article is a volunteer guide written by volunteer Xiaochang on 2025/09/30 (on-site coordinator and supervisor). If any information needs updating, please message directly. Xiaochang's Instagram Update immediately. Thank you all superheroes.

Please check the latest updatesCommunity"Announcements for Team Members" (this article will not be updated after 2025/10/5).

Can't Be a Shovel Hero? Want to Be a Supply Superhero! Please Read This Notice First

Please make sure to "read this entire article first", understand the on-site situation, and properly assess whether you can handle the role of "supplies superhero" before going! Otherwise, having a hundred people show up asking questions will only make disaster relief harder!

Q 1: I want to donate supplies to Hualien. What supplies are currently needed in Hualien?

Hualien Currently Has No Shortage of Supplies!!!In fact, supplies have become garbage at this point! (The site had to hire a cleanup company to remove them, costing hundreds of thousands of NT$ more...)

• Donating or shipping supplies now = adding burden to Hualien
• Hualien's Current Supply Need = 0
• Please stop donating, please stop shipping!
  (Please help spread this message to your friends)

Thank you so much for Taiwan's warmth and generosity pouring in from all directions. In just a few days, supply stations throughout Hualien have overflowed and are fully stocked! Please don't send anything more! All "secondhand" items will be directly discarded at the site.

Q 2: Why do Supply Superheroes help at 'Hualien County Jiao'er Charity and Public Welfare Association'? (Hereinafter referred to as Jiao'er)

Hualien County Jiao'er Charity Foundation | Background Overview

• Jiao'er's Workload:
  This organization has handled70% of Hualien disaster area's supply transportation workload, volunteering here = directly solving Hualien's supplies sorting problem.
  　
• Jiao'er's Staff:
  Currently only 3 people
  1. Jiao'er's female owner (called "Boss Lady" on-site, extremely well-equipped with sun protection gear)
  2. Jiao'er's husband (called 'Boss Dad' on-site, tall and slim)
  3. Jiao'er's social media manager (called 'Jiao'er Editor' on-site, a young girl in a pink vest)
     　
     These people originally worked at Jiao'er on a part-time volunteer basis, but due to the disaster, they've become full-time. Can you imagine? Full-time volunteering = no income! So they occasionally grab time to work as temporary part-time workers to earn meager living expenses. They really need your help!
     　
• Jiao'er Logistics Overview:
  Due to the massive relief supplies from this disaster, logistics companies & postal serviceunload approximately 1,000 boxes of 'mystery boxes' dailyboxes placed at Jiao'er's entrance or sorting area (this quantity represents the situation where 'the owner has already requested the logistics company to send them bit by bit,' so there are still many supplies on the logistics end that can't be transported to Jiao'er for sorting.)
  　
• Jiao'er's Living Situation:
  The owner's family once had so many supplies that they had no space to sleep, because many supplies can't be exposed to sunlight and can only be stored indoors. Life was truly difficult.
  　
• Jiao'er's Debt:
  Many supplies became waste! This caused Jiao'er to need to spend an additional 200,000+ NTD on 'waste removal' fees to do a one-time cleanup of unnecessary supplies. So donating more supplies = costing Jiao'er more money.
  　
• Jiao'er Was Reported:
  With so many boxes occupying Hualien streets daily, don't they get reported? That's right! On 2025/09/30, Jiaó'ěr received a fine for occupying street space, roughly tens of thousands of NTD. (Currently, there's really no solution.)
  　

Jiao'er Charity Foundation of Hualien | Supply Processing Goals

All supplies sent to Jiao'er must: be unboxed, have expiration dates checked, have second-hand items discarded, be reboxed, have contents labeled, be categorized, be transported and placed in sorting areas, on pallets, or inside containers (detailed placement logic will be explained further in the article)

This way, forklift operators or individuals temporarily needing supplies can conveniently come pick up these supplies.

Jiao'er Charity Foundation of Hualien | Volunteer Preparation

The human resource conditions Jiao'er needs are:

1. Work Within Your Capacity:
   The sun is really intense; people have previously suffered heat stroke from exhaustion. Please take care of your own health and safety before coming to help.
   　
2. Willing to Follow Current SOPs:
   Currently, all of Jiao'er's SOP systems are 'collective volunteer wisdom,' which means decentralized, unmanaged SOPs. It's completely normal if you feel things are chaotic on-site. If there's a volunteer leading that day, listen to their assignments and complete the tasks! Don't give too many opinions that might affect the sorting work.
   　
3. Have Sorting Experience:
   Especially preferable if you have experience stacking goods inside containers, and need to understand left-right balance of containers & stacking logic of heavy at bottom, light on top.
   　
4. Doesn't Mind the Sun:
   Because the sorting area has no sun shade, you need to organize supplies under the sun, which is not an easy task.
   　
5. Have Strength:
   to be able to carry supplies (for example: you might need to carry a box of water)

If you lack physical strength but have mental capacity! That's great—refer to >>How to effectively serve as a 'logistics coordinator' for the supplies team?<< Be a manager!

⭐️⭐️⭐️ Where to Register as a Hualien Volunteer? How to Become a Supply Superhero? Registration & 10-Step SOP Tutorial

Step 1

Check the current 'Registration Status' and try to help on a day with fewer volunteers

• Current Registration Status:https://docs.google.com/spreadsheets/d/10FXd4X1UcCRNknZHzLpsJTD6pYqcwRt-MLNoXKV5M08/edit?gid=0#gid=0

Step 2

Fill out 'Registration Form' online

• Supply Superman Registration Form:https://forms.gle/8g2stdvnQrTYabRh7

You can check all the time slots when you'll be there. The form is just to give the on-site staff a rough idea of how many volunteers will be there each day—you don't need to be too detailed! This isn't a paid part-time job, so we don't need to know your exact arrival and departure times or if you'll be late. Just confirm that you'll come, and if you need to arrive late or leave early on the day, that's fine.

Reading through the steps, filling out the registration form & asking fewer questions is the biggest help!

Step 3

Join the 'Hualien Jiao'er Charity Association (Volunteer Group)' community

• https://line.me/ti/g2/2iNjGBlEzK-JCXiBpuUI0ObsivGxotvfC_ZrXQ?utm_source=invitation&utm_medium=link_copy&utm_campaign=default

Step 4

Change group name & learn thread location

• Date + assistance item + name
• For example: 10/4-6 Inventory Management Xiaochang

Step 5

Carefully review all 'tutorials & FAQs' & 'notes in the community' in this article
Although I only volunteered for one day on 9/30, I'm a Knowledge Management instructor. On-site, I assessed situations & asked many critical questions, compiled comprehensive handover information, and established numerous SOPs. If you read through this article, it will definitely help you on your 'Supply Superman journey' and save the on-site team significant effort in answering FAQs.

Step 6

Props You Need to Prepare BeforehandRed text = Essential items

• Sun protection:
  Hat (most important), arm sleeves, long pants
  　
• Hygiene:
  Towel, cooling wet wipes (it's really hot on-site, having this little treasure would be great), cooling spray
  　
• Tools:
  Cut-resistant gloves, utility knife, thick permanent marker (for writing on cardboard boxes), thick tape, tape dispenser
  　
• Food & Beverages:
  Sports drinks, salt & sugar (water is abundant on-site, no need to bring)

For detailed reasons for bringing these items, please refer to Q16: What should I wear? Do I need to wear rain boots? What tools should I bring?

Step 7

Safely Arrive on Site at Your Registered Date & Time

• Organization the Supply Superman Supports:Hualien Jiao'er Charity Association
• MAP：https://maps.app.goo.gl/b4QnR2kEtew7uVXq5
• Address: No. 88, Guosheng 4th Street, Hualien City, Hualien County
• Location: Hualien Train Station—10-minute walk after exitingPlease don't enter the neighboring 'Councilor Service Center'—that's someone else's place!

If you're running late, leaving early, or have other changes, please inform the cloud assistant in the LINE community's 'You can also tell me if you need to adjust attendance' thread! However, if you've ordered a meal for that day, please pick it up before you leave.

Step 8

On-Site Check-In + Meal Registration

During check-in, register your 'lunch' & 'dinner' preferences with '@Yi Lin - Jiao'er Staff & @Jiao'er Staff - Ying Qi' to register!!

• Lunch Registration Deadline: 10:30 AM
• Dinner Registration Deadline: 4:30 PM

Step 9

Preparation After Check-In

1. Stow Your Bag
   Please place your luggage in the 'large cardboard box' to the right of the Jiao'er entrance. Keep valuables on you! Manage your personal items responsibly.
   　
2. Put on Gloves
   Generally, the site will provide work gloves (but we recommend bringing your own), there are many wooden materials anddebristhat easily scrape hands, so you must wear gloves before helping.
   　
3. Gear Up
   Carry a utility knife, tape, tape dispenser, and markers in a small bag on your person—use them as needed during work.
   　
4. Apply Sunscreen
   Working in the Jiao'er warehouse inventory is 'full sun' all day long. Bring a hat, apply sunscreen generously, wear arm sleeves, and wear long pants—don't end up like me with severe sunburn and peeling skin!
   　
5. Locate the Restrooms
   Upon arrival at Jiao'er Association, check where the restroom & sink are located—they're on the left inside the entrance. If the restroom is dirty, feel free to help clean it up. Thank you so much!

Step 10

Observe the on-site situation and integrate into the work

On the work day, try not to ask others 'I'm here, what should I do?' Please take a minute to observe the on-site situation and directly integrate into the on-site operations.

If you really don't know what to do, feel free toask proactively:When you arrive at the association entrance,directly ask the people inside loudly: "I'm here to help. Where is most needed right now?"

1️⃣ Supply Superhero, Before Registration (FAQ)

Ｑ3：When are volunteers still needed? How can I check if a certain day is full?

Resource organization isa long-term battle, as the logistics company will continue to bring large quantities of goods, so Jiaoer will still need volunteers until the end of November 2025. Please clickhereto view 'Current volunteer registration status'. If the date shows 'Full', please try to choose another date to help!

Our goal isMaintaining 40 to 60 volunteers dailyin rotation to ensure everyone has time to rest and operations run smoothly.

Ｑ4：If the date you want to go is fully booked, what should I do?

You can choose to volunteer at other organizations that need manpower, such as Guangfu Elementary School, Tabalangas, Fu'an Temple, or Hualien County Zhongzheng Gymnasium.

Or refer to the 'discussion threads' within the community:

1. Please click the chat bubble icon in the top-right corner of the group
2. Go to [Discussion] > [All] > peiwen's thread
3. You can view volunteer staffing needs beyond the corner

Ｑ5：What are the daily work hours? What time does the shift end? Can I volunteer in the evening?

Operation hours (approximate):

• Early shift: 09:00-12:30 (1-hour lunch break)
• Afternoon shift: 13:30-18:00 (1-hour dinner break)
• Evening shift: 19:00-23:00

During the two meal breaks, there will always be people continuing to work, since everyone's meal times and arrival times are different, so feel free to take your time for this part.

Ｑ6：The internet says you can just show up. Do I still need to register in advance?

Focus on the content of this article! Please go to 'Resource Superman Registration Form' to fill out your registration. The reason some online sources say to go directly was because there was no SOP system in place at the time. Now the system has been established, so please complete your registration before heading over.

Ｑ7：If I registered for time slot A but suddenly want to change the time, arrive early, or come later, what should I do?

Please go to the discussion thread and find @zi'If you need to modify the number of people, you can also tell me', or search for this phrase to enter the discussion thread and notify us.

Leave a comment in that discussion thread explaining what you need to modify or cancel, and tag the volunteer responsible for statistics, for example @zi、@Shan or @Nana19, to ensure the message won't be missed.

However, if your change is onlythe same dayfor early or late arrival, usually there's more flexibility, you can just head to the site directly!

If you're still unclear about anything, we recommend calling the association to confirm if they still need volunteers to avoid wasting a trip.

Ｑ8：Does the site need people with professional skills?

Yes, Jiaoer is severely lacking professional skilled manpower, particularly in 'resource transportation' and 'heavy machinery operation', because supplies are piling up, making it difficult to transport resources out smoothly, which is the biggest challenge on-site.

Below are the details of the professional skilled manpower urgently needed on-site:

1. Drivers with their own trucks (Transportation Superman):
The highest priority recruitment on-site isOwn a truck, pickup truck, or large SUV (such as T4)volunteers.

This is because there are not enough association vehicles on-site, and renting vehicles involves insurance issues, so volunteers need to bring their own vehicles.

• Vehicle type requirements:
  Requires trucks of 3.5 tons or more; small trucks (such as light-duty pickups) are not suitable
• Driving skills:
  Experience driving manual transmission vehicles is required, especially for drivers who can operate 3.5-ton vintage trucks, have heavy-load experience, and can navigate mountain roads.
• Demand:
  To ensure smooth shipping, 3 to 4 trucks may be needed daily to assist in transporting supplies.
• Scarcity:
  Many volunteers can drive trucks, but volunteers who bring their own trucks are very rare.

2. Forklift operators (forklift superheroes):
The site urgently needs experienced forklift operators. There is a 2.5-ton ride-on gasoline/diesel forklift on-site that requires expert operation.

• Operator requirements:
  The site hopes to have 2 skilled forklift volunteer operators each day to take turns operating, to handle operations from 9:00 AM to 10:30 PM.
• Auxiliary skills:
  The site also needs volunteers who can operate "hydraulic pallet jack (manual pallet truck)"to assist the forklift in pulling out pallets for lifting.

If you only have cargo handling experience and the date you wish to volunteer is fully booked, we suggest you redirect to other units in need (such as Fu'an Temple or Hualien County Zhongzheng Gymnasium) to avoid wasting human resources.

[Register Professional Skills Volunteer]

Step 1

Please fill out the "Resource Superman Registration Form" to facilitate counting total volunteers and check your professional skills at the end

Step 2

Please additionally fill out "Material Transport Volunteer Registration Form" (may temporarily close when full)

Step 3

Finally join "supplies requirements contact group"" to check current status

Notes:

1. Please do not rent vehicles to help with transportation. Dirt and minor scratches are inevitable during transport, which can cause disputes with rental companies.
2. Delivery volunteers should understand that transport involves mountain roads/muddy terrain and requires heavy loads. Not recommended for beginners. Please self-assess.
3. If you have experience driving trucks with heavy loads but don't have your own vehicle, you can leave your contact information and first help organize supplies at the warehouse. We'll contact you when needed.
4. Filling out the form indicates willingness to be assigned by the coordinator. This is not self-directed activity; you must cooperate to transport assigned materials to designated locations.
5. For coordination purposes, we'll ask you to leave your phone number. Submitting the form indicates you agree to share your phone number with volunteers who need it.

Q9: May I ask about JiaoerAssociation's exact address?Which train station should I get off at?

Ｑ10：Is Jiaoer Association in the disaster area (Guangfu)?

Jiaoer Association is not in the disaster area, but in Hualien City, and its main work is supply organization and transportation. If you want to 'shovel soil' or 'clean silt', you'll need to go to Guangfu to do that.

Q11: JiaoerAssociation's current biggest shortage?

Currently, what is most lacking isthe ability to transport supplies out, that isbringing your own truck(3.5+ tons/pickup truck/large SUV) with experienced drivers, andforkliftoperators to help process the existing supplies.

See Q 8: Does the site need volunteers with professional skills?detailed explanation.

Ｑ12：Can I bring my children to volunteer?

The association location "has no temporary children care area", work areas are partially open spaces with severe sun exposure, and machinery like forklifts are active on site. It's not recommended to bring children unless they have adequate self-care abilities.

Ｑ13：Does the association provide volunteer accommodation?Is it free?

1. The association provides "non-free but highly affordable accommodation" service. Please join "Volunteer Accommodation Needs 🏨" community to discuss.
2. In Hualien City, Happy Traveler (0921-864-021) provides free vacant rooms. You can call to inquire.
3. Please refer to the volunteer-compiled "Hualien Accommodation List", which contains very detailed information!

2️⃣ Supply Volunteer - After Registration (FAQ)

Ｑ14：Is there parking near the association?

The associationhas no dedicated parking lot, and the parking lot across seems to be monthly rental spaces. Please find parking in nearby alleys or near Hualien Train Station. It's less than 10 minutes walk from here, very close.

Ｑ15: Current transportation options to HualienWhat if you can't buy train tickets?

1. Train Options

• Standing Room Tickets: You can purchase same-day standing room tickets on-site (New Ziqiang 3000 Hualien–Taitung section fully open, approximately 240 tickets per train). Some people buy tickets via machines to skip queuing.
• Tap EasyCard to Board and Pay Difference: May incur 50% surcharge; risk at your own discretion.
• Direct Trains: Depart from central/southern Taiwan via Ziqiang 3000 direct to Hualien, approximately 4 hours.

2. Alternative Transport

• Coach + Train：
  • Take coach to Luodong/Yilan → Walk 5 minutes → Transfer by train to Hualien.
  • Yilan is the starting station for regional trains, offering more seating.
• Combined Transport Tickets: Combined coach + train tickets, approximately 4 hours.

3. Special Transport Options

• Chartered Vehicles: Some organizations or government agencies provide shuttle services (e.g., Hualien Fenglin–Banqiao, Taoyuan Nangkan, Tainan City Government). Registration required in advance; search Threads independently.
• Ride-sharing: Ask in volunteer groups.

Ｑ16: What should I wear? Do I need rain shoes?What tools do I need to bring?

Body area	Attire	Reason
Upper body	Moisture-wicking shirt, arm sleeves	The site has severe sun exposure; wearing long sleeves, jacket, or arm sleeves is toprotect from sunandprevent heat stroke, dress yourself up as a 'tea-picking girl' and you'll be good!
Lower body	Long pants	It's recommended to wear long pants toavoid sunburn, and when moving supplies and pallets, you can avoidchafing your hands and feetor injuries.
Shoes	Comfortable canvas shoes	The on-site area has flat roads with no mud, so comfortable shoes that won't hurt when stepped on will do. We recommend wearing 'durable or old canvas shoes', because there will be various dust and dirt on the boxes.
Protection	Hat、Gloves	It's best to choose a hat with 'wider brim', this is the most important sun protection equipment! You can bring glovescut-resistant or non-slip gloves, industrial white gloveswill work fine (if you don't have them, there will be supplies available on-site), to prevent splinter injuries when moving pallets, or hand and foot abrasion injuries when moving cargo.
Personal Tools	Utility knife、 Oil-based marker	It's recommended to carrya thin flat utility knife(pocket-sized) for cutting tape, and black or dark blue 'thick'oil-based marker or permanent marker(supplies available on-site), for labeling and categorizing on cardboard boxes.
Supplies	Drinking water / water bag	On-site temperature is high, containers lack ventilation, volunteers needmandatory shift rotationsrest, reminding everyoneto drink water even if not thirsty, to prevent heat stroke. Water supply on-site is sufficient, pick up when you arrive.

No need to wear rain boots, please wear canvas shoes as mentioned above! Thank you.

Ｑ17：What type of gloves should I wear?

Cut-resistant gloves or industrial white gloves both work, mainly to prevent splinter injuries, don't wear gloves that are too thin!

Ｑ18：Where can I put my bags, luggage, and power bank?

Please keep valuables with you! Other luggage can be placed in the "large cardboard box" at the right side of Jiao'er Office's corridor! Since 60 people's luggage is stacked together, please try not to bring too valuable items & avoid bringing too much.

Since the work area is outdoors and often exposed to sunlight, power banks and similar charging products contain lithium batteries that can pose potential explosion risks in high temperatures. Please be sure to "properly store and place them in the office" and in a place "not exposed to sunlight"!

Also remember not to leave lithium battery items exposed to sunlight in vehicles!

Ｑ19：Where is the restroom?

1. Jiao'er Office：
   Restrooms are located in the corner office, at the very end on the left side (toilet & sink are separate). If you notice the trash is full, please feel free to help clean! Ask corner staff where the trash bags are. Thank you.
2. 7-ELEVEN Guosheng Store：
   You can also use the restroom at the nearby 7-11.

3️⃣ Supply Superhero, During Work (FAQ)

Ｑ20：How do I check in after arriving at the venue? How do I register for the meal box?

When you arrive, go directly to the office to check in with Jiao'er staff! There will usually be staff rotation. Please be sure to register your "lunch" & "dinner" needs when checking in. If you can't find anyone, you can look in the community for "@Yi Lin - Jiao'er Staff & @Jiao'er Staff - Ying Qi" to register! Let them know if you're vegetarian so they can mark it.

• Lunch Registration Deadline: 10:30 AM
• Dinner Registration Deadline: 4:30 PM

Ｑ21：After arriving at the venue, what work tasks do I actually need to do?

This SOP helps you clearly understand how inventory is processed and packed after arriving at Jiao'er.

Step 0

Please first understand the floor plan of the "cargo container handling area"

What you need to know from this is "Jiao'er cargo handling area is divided into three areas: A, B, and C." When someone on-site says area A needs manpower, you'll know where to help!

Facing Jiao'er Office, walk 50 meters to the right and you'll reach area A of the cargo handling area shown in the diagram.

Step 1

After supplies are delivered by the logistics company, they will be unloaded onto cages (metal cage carts/metal frame carts) or pallets.

Pay special attention here! Supplies wrapped in industrial plastic wrap (stretch wrap) on pallets may be either "newly unloaded, unopened boxes" or supplies that "have already been organized by volunteers." Please do not open them casually. For this part, please consult the "site coordinators" (volunteers in yellow vests) on-site to identify them safely!

Step 2

Next, volunteers need to unbox these items

Here are some steps for unboxing and grouping:

1. Unboxing Team:
   Transport items down and use a utility knife to help cut open the boxes.
   　
2. Expiration Date Checking Team:
   Help check if items in the box are expired or secondhand (any 'secondhand or dirty/damaged' items should be put in a trash bag and discarded). This teammust be willing to discard unnecessary items！
   　
3. Loose Item Sorting Team:
   Categorize loose supplies by placing them in corresponding boxes.
   　
4. Sealing and Labeling Team:
   Use tape dispenser and tape to seal the cardboard boxes, and label with category & expiration date (Ex: Cookies 2026/12).
   　

Step 3

Classify the sealed boxes

Step 4

When transporting classified items, you can directly place sorted items on the pallets

There are tricks to placing items on pallets! Please note the following:

1. Place square boxes at the bottom first, then place other shapes:To keep the base stable! Makes it easier for forklifts to transport supplies
2. Each layer should be the same height to prevent uneven stacking: It's like building a house—each floor is the same height
3. Stacking method:
   • Don't stack heavy items above head height (don't stack water boxes too high)
   • Light items can be stacked above head height (toilet paper can be stacked higher)

Step 5

Wait for the forklift to move the organized supplies onto the truck

The forklift only handles on-site movement; external transportation is handled by trucks.

The above steps are condensed; please refer to the five steps I outlined!

Ｑ22：After arriving at the venue and seeing everyone working, how do I start helping?

See ⭐️⭐️⭐️ Where to Register as a Hualien Volunteer? How to Become a Supply Superhero? Registration & 10-Step SOP Tutorial Step 10: On work days, please avoid asking others 'I'm here, what should I do?' Take a moment to observe the situation and integrate directly into the work.

If you really don't know what to do, feel free toask proactively:When you arrive at the association entrance,directly ask the people inside loudly: "I'm here to help. Where is most needed right now?"

Ｑ23：Who should I ask for help if I encounter a problem?

If you're on-site

1. Please ask for help from staff wearing a 'pink corner vest'.
2. Or find the scene coordinator wearing a 'bee megaphone' managing on-site personnel.
3. Ask other volunteers on-site (those dressed head-to-toe like tea pickers).

If you're not on-site

1. In the "Community – Hualien County Jiao'er Charity Association (Volunteer Group)" section, tag @Cloud Assistant peiwen to ask questions. He is the most enthusiastic remote volunteer for answering QA.
2. Or ask directly in the community, or tag @Jiao'er Staff - Ying Qi ask.

Ｑ24：Until what time can I help?

Normally, you'd work until 23:00 with the shift schedule below, but daily unloading conditions vary, so you need to fully adjust based on that day's situation!

• Early shift: 09:00-12:30 (1-hour lunch break)
• Afternoon shift: 13:30-18:00 (1-hour dinner break)
• Evening shift: 19:00-23:00

4️⃣ Supply Superhero, After Work (FAQ)

Ｑ25：I'm covered in sweat—where nearby can I shower?

1. Moda Bath & Sauna
   Address: 1F, No. 23, Guolian 2nd Rd., Hualien City, Hualien County 970
2. Qian Tai Grand Hotel (Across from the train station）
   Address: No. 83-1, Guolian 1st Rd., Hualien City, Hualien County 970
   Contact: 03-8330121
3. Ocean Freedom Base(Great for cars, near the coast)
   Address: No. 11-5, Yongfeng Rd., Fengbin Township, Hualien County 977004
   Contact: 0925-226-172
4. Other Free Accommodations in Hualien
   Contact: Mr. He 0953-311-039

Ｑ26：Can I share my experience and accomplishments as a Supplies Volunteer today? (Important! Note: ...)

Absolutely possible, but please follow two main principles:

1. Protect Personal Information:
   Never photograph or publicly disclose any sender's personal information (such as donor & volunteer names, addresses, or phone numbers).
2. Maintain Positive Communication:
   Complaining about work really doesn't help Hualien. You know the current state of the association—we're not a professional organization like Tzu Chi, there will definitely be many challenges. Remember to stay calm and composed!
3. Do Not Conduct Public Condemnation or Bullying:
   If you discover seemingly expired or inappropriate donations while organizing supplies, do not photograph or publicly condemn them online to avoid unnecessary misunderstandings and harm.

Jiao'er hopes all information shared is positive energy, encouragement, and understanding—not negative emotions or controversy.

5️⃣ Supply Superhero, Other Questions & Tutorials (FAQ)

Ｑ27：How to Transfer Bleach to Another Box? Tutorial

1. Reserve "Box #12" for bleach and laundry detergent
2. Four bottles per box to prevent excessive weight (Remember: Do not place upside down)
3. There should be no gaps inside the cardboard boxes; cut the box corners to fill tightly, so they don't soften from moisture when stacked.
4. There's a special type of "cylindrical bleach" that uses "Box #16" with four bottles per box

Ｑ28：If Jiao'er is at full capacity, what other places in Hualien can help?

1. Hualien Zhongzheng Sports Center
   Contact: 0937-909-124
   Note: Appears to operate 24/7
   　
2. Tianpu Church
   Contact: Pastor Yang 0912-989-411
   Note: Close to Ji'an Train Station
   　
3. Fu'an Temple
   Contact: Representative Chung 0982-767-491
   Note: Exit at "Dafu Station" (not Guangfu Station); convenient parking
   　
4. Happy Dog Pet Daycare & Hotel
   Contact: 0963-369-254
   Note: Business hours 10:00–19:00
   　
5. Guangfu Tourism Sugar Factory
   Contact: 03-8704125
   　
6. Guangfu Elementary School
   Contact: Xu Guangmin 0961-018-118
   Note: If arriving early at 8:00–9:00, can directly assist at school; Secretariat will greet and assign tasks at the passage
   　
7. Tafalong Ceremony Square
   Contact: Pastor 0930-575-320
   Note: Location is somewhat remote
   　
8. Mo Mo Supply Station
   Contact: 0980-088-825
   Note: Likely short-staffed
   　
9. Guangfu Disaster Relief Information Integration Platform ‒ Matching Service
   　
10. Guangfu Disaster Relief Volunteer Hub

Huge thanks to @A-Yu in the community for consolidating all this information into the Corner Notes in Notion ! Without these volunteers' remote support, this resource hero volunteer journey would have had many more challenges. Thank you again.

Ｑ29：Who are the volunteer coordinators in the community?

Please refer to the "Online Volunteer Directory", these volunteers are the true heroes! We're genuinely so grateful to them!!!!!!!!! (I'm first due to system settings haha XD)

Ｑ30：Other volunteer handover notes & experience summaries

1. Corner Volunteer Handover Notes：
   Inside are relay notes co-written by some volunteers
   　
2. Nini's Notes：
   My friend Nini (She's a professional host, so I'm giving her a plug too) went with me, and here are our thoughts on helping out at the 9/30 event

Management Role: How to Effectively Serve as a 'Field Controller' for the Supply Superhero Team?

Hualien Supply Superman: Capabilities Needed for a Field Control Person

1. Understand Complete Information：
   Please at least read through this article and the notes organized by volunteers to understand what Jiaó'ěr does and why everyone is here to help.
   　
2. Assembly Line Thinking:
   Understand the overall supply boxes, the assembly line operations from unloading to shipping, and classification methods. Even better if you have inventory management thinking and experience.
   　
3. Unwavering Determination:
   There are way too many 'enthusiastic volunteers' on-site who will frantically 'offer suggestions' to you holding the megaphone, but since you already have a grasp of the overall situation and your own inventory management approach, stick firmly to your method!
   　
4. The Courage to Manage Hundreds at Once:
   With the megaphone on you, both on-site volunteers and Jiaó'ěr staff will ask you anything, and you must take on these responsibilities. If you have team leadership and entrepreneurial experience, that's a wonderful capability.
   　
5. Exceptional Physical Stamina and Endurance:
   During work, you'll walk over to Area A to check the situation, then over to Areas B and C. You barely have time for lunch because new volunteers keep showing up asking what to do. So prepare yourself physically for a full day of labor.
   　
6. Active Education:
   Many volunteers will forget to wear gloves or hats. You must actively inform and educate them when you see this, otherwise volunteers getting heatstroke would truly be counterproductive. Your responsibility is huge! You've got this!
   　　
7. Emotional Value and Atmosphere Creation:
   Volunteering is unpaid physical labor that really does drain energy and stamina. This is when you really need to grab that megaphone and tell everyone: 'Supply Superman, keep going! You're all amazing!' With this kind of work atmosphere, everyone stays happy, and people actually work harder and more efficiently!
   　

On 9/30 when I was coordinating on-site, there was an auntie who kept giving me suggestions the whole time: "Move water over here, and this side could be OOXX!" At first I was polite about it, but by afternoon, when she offered another suggestion, I seriously told her: "Auntie, thank you for your enthusiasm, but please trust my judgment. Your constant suggestions actually lower our work efficiency."

Field control people really need a certain firmness of character, otherwise it's easy to be swayed by everyone's opinions and affect the volunteers' work that day.

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🌭 Welcome to the Gut Community 🌭

I'm really grateful that you're willing to take on the role of 'Supply Superman' for this Hualien relief effort, and reading this far shows real commitment! I'm even more grateful to have so many enthusiastic volunteers (at least 30-100 daily) helping to rebuild Hualien.

Actually, I'm physically weak, but I have intellectual capacity, management skills, writing and integration abilities—so I contribute what I can help with! Isn't learning all this knowledge and practicing all these skills for the purpose of helping humanity move forward?

Everyone really should make a trip to Hualien if possible. Beyond understanding how beautiful Taiwan and Taiwanese people truly are, you'll experience a kind of emotional shock education about love—where everyone is giving and caring for each other. It's truly moving. I love Taiwan ❤️

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by Knowledge Management Mentor Xiaochang🌭