{"id":3433,"date":"2024-05-15T00:22:41","date_gmt":"2024-05-14T16:22:41","guid":{"rendered":"https:\/\/knowledgegut.com\/?p=3433"},"modified":"2025-05-01T03:25:14","modified_gmt":"2025-04-30T19:25:14","slug":"official-customer-support","status":"publish","type":"post","link":"https:\/\/knowledgegut.com\/en\/official-customer-support\/","title":{"rendered":"\u3010Heptabase\u3011Where to Find Chinese Customer Service? How to Get Fast &amp; Complete Answers? Customer Service Access Guide"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\n<p>Hey \uff5e I'm Xiaochang\ud83c\udf2d<br><br>When thinking about launching Heptabase and Knowledge Management courses in the future, I also asked official customer service PJ to review<a href=\"https:\/\/knowledgegut.com\/en\/heptabase-45-tips-tutorial\/\" target=\"_blank\" rel=\"noreferrer noopener\">The previous ultra-long 10,000-word article<\/a>because it didn't mention the most common user question 'How do I find customer service?', PJ unconsciously made a wish to me wanting an article like this, and I said yes! This feature is really really important, every user needs it, so I'm here to teach you completely how to help you find the Heptabase customer service entry point.<\/p>\n\n\n\n<div class=\"box26\">\n    <span class=\"box-title\">\ud83d\udccc Heptabase Official Information<\/span>\n    <p><\/br>\n\u3000\u3000\u2726 Community\uff5cAnnouncements, discussions about software updates<\/br><\/br>\n\u3000\u3000\u3000\u3000<a href=\"https:\/\/discord.gg\/KAkXjPX8Yn\" target=\"_blank\" rel=\"noopener\">Discord Community Link<\/a><\/br>\n\u3000\u3000\u3000\u3000<a href=\"https:\/\/twitter.com\/Heptabase\" target=\"_blank\" rel=\"noopener\">Official Twitter X<\/a><\/br><\/br>\n\u3000\u3000\u2726 Contact Information\uff5cYou can email the official mailbox if you have questions<\/br><\/br>\n\u3000\u3000\u3000\u3000<a href=\"mailto:team@heptabase.com\">Email: team@heptabase.com<\/a><\/br><\/br>\n\u3000\u3000\u2726 Blog\uff5cFounder Alan shares information<\/br><\/br>\n\u3000\u3000\u3000\u3000<a href=\"https:\/\/medium.com\/heptabase\" target=\"_blank\" rel=\"noopener\">Heptabase Blog<\/a><\/br><\/br>\n\u3000\u3000\u2726 Wiki\uff5cRecommended for beginners to read the official wiki first<\/br><\/br>\n\u3000\u3000\u3000\u3000<a href=\"https:\/\/wiki.heptabase.com\/\" target=\"_blank\" rel=\"noopener\">Heptabase Wiki<\/a><\/br><\/br>\n<\/br><\/p>\n<\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #5f5454;color:#5f5454\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #5f5454;color:#5f5454\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E8%AA%9E%E8%A8%80\" >Language<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E4%B8%AD%E6%96%87%E5%AE%A2%E6%9C%8D\" >Chinese Customer Service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E8%8B%B1%E6%96%87%E5%AE%A2%E6%9C%8D\" >English Customer Service<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E5%AE%A2%E6%9C%8D%E4%BA%BA%E5%93%A1%E6%9C%89%E8%AA%B0\" >Who are the customer service staff<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E5%AE%A2%E6%9C%8D%E5%B0%88%E5%93%A1_PJ\" >Customer Service Specialist PJ<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E5%B7%A5%E7%A8%8B%E5%B8%AB\" >Engineer<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E8%A8%AD%E8%A8%88%E5%B8%AB_Ethan\" >Designer Ethan<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E5%89%B5%E8%BE%A6%E4%BA%BA_Alan\" >Founder Alan<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E4%B8%89%E5%80%8B%E5%9C%B0%E6%96%B9%E5%8F%AF%E4%BB%A5%E6%89%BE%E5%88%B0%E5%AE%A2%E6%9C%8D\" >Three places to find customer service<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#1_%E5%AE%98%E6%96%B9%E4%BF%A1%E7%AE%B1_mail\" >1. Official Email<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#2_%E5%AE%98%E6%96%B9_Discord\" >2. Official Discord<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#3_Bug_report_%EF%BC%86_submit_feedback\" >3. Bug report \uff06 submit feedback<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E8%BB%9F%E9%AB%94%E5%85%A7%E7%9A%84%E5%AE%A2%E6%9C%8D%E6%95%99%E5%AD%B8\" >Customer Service Guide Inside the Software<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E9%9B%BB%E8%85%A6%E7%89%88%EF%BC%86%E7%B6%B2%E9%A0%81%E7%89%88\" >Desktop &amp; Web Version<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E6%89%8B%E6%A9%9F%E7%89%88\" >Mobile Version<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E9%81%B8%E6%93%87%E6%8F%90%E5%95%8F%E9%9C%80%E6%B1%82\" >Choose Your Question Category<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E6%80%8E%E6%A8%A3%E6%89%8D%E8%83%BD%E6%9C%80%E5%BF%AB%E5%BE%97%E5%88%B0%E5%AE%8C%E6%95%B4%E7%9A%84%E5%AE%A2%E6%9C%8D%E5%9B%9E%E8%A6%86\" >How to get a complete customer service response the fastest?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E5%85%88%E8%AA%AA%E7%B5%90%E8%AB%96\" >State the conclusion first<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E5%AF%AB%E6%B8%85%E6%A5%9A%E7%99%BC%E7%94%9F%E5%95%8F%E9%A1%8C%E7%9A%84%E4%BD%BF%E7%94%A8%E6%83%85%E5%A2%83\" >Write clearly the usage scenario where the problem occurred<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E5%88%97%E5%87%BA%E6%AD%A5%E9%A9%9F%E3%80%81%E5%88%97%E9%BB%9E%E8%AA%AA%E6%98%8E\" >List the steps, explain in bullet points<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E6%88%AA%E5%9C%96%E3%80%81%E9%8C%84%E5%BD%B1%EF%BC%8C%E8%B6%8A%E6%B8%85%E6%A5%9A%E8%B6%8A%E5%A5%BD\" >Screenshots, screen recordings, the clearer the better<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E7%99%BC%E5%95%8F%E6%A1%88%E4%BE%8B%E5%88%86%E4%BA%AB\" >Question Case Examples<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E5%AE%98%E6%96%B9%E6%9C%80%E6%83%B3%E8%AE%93%E6%88%91%E5%80%91%E9%80%99%E4%BA%9B%E7%94%A8%E6%88%B6%E7%9F%A5%E9%81%93%E7%9A%84%E4%BA%8B\" >What Heptabase's official team wants users to know<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E7%B0%A1%E5%96%AE%E7%9A%84%E5%95%8F%E9%A1%8C%E4%B9%9F%E5%8F%AF%E4%BB%A5%E5%95%8F\" >Even simple questions are welcome to ask<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E7%B5%95%E5%B0%8D%E4%B8%8D%E6%9C%83%E6%89%93%E6%93%BE\" >You absolutely won't be bothering anyone<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E8%AA%AA%E6%98%8E%E6%B8%85%E6%A5%9A%E6%9C%83%E6%9B%B4%E5%A5%BD\" >It's better to explain things clearly<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E7%B5%90%E8%AA%9E\" >Conclusion<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#Heptabase_%E8%A8%82%E9%96%B1%E8%B2%BB%E5%83%B9%E6%A0%BC%E6%98%AF%E5%A4%9A%E5%B0%91%EF%BC%9F%E5%8F%AF%E4%BB%A5%E5%85%8D%E8%B2%BB%E4%BD%BF%E7%94%A8%E5%97%8E%EF%BC%9F\" >Heptabase is currently paid software<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#Heptabase_%E7%9B%AE%E5%89%8D%E6%98%AF%E4%BB%98%E8%B2%BB%E8%BB%9F%E9%AB%94\" >Are there any promo codes or discount codes?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E6%9C%89%E6%B2%92%E6%9C%89%E4%BF%83%E9%8A%B7%E7%A2%BC%E3%80%81%E6%8A%98%E6%89%A3%E7%A2%BC%EF%BC%9F\" >Which plan is more suitable for me?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/knowledgegut.com\/en\/official-customer-support\/#%E5%93%AA%E5%80%8B%E6%96%B9%E6%A1%88%E6%AF%94%E8%BC%83%E9%81%A9%E5%90%88%E6%88%91%EF%BC%9F\" >On 2024\/12\/09, when I saw this update, my jaw dropped @@. After trying so many Podcast transcript collection software, I didn't expect Heptabase to come up with this feature!<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading newh2\"><span class=\"ez-toc-section\" id=\"%E8%AA%9E%E8%A8%80\"><\/span>Language<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><a href=\"https:\/\/knowledgegut.com\/en\/Heptabase\/\">Heptabase<\/a> Customer support is available in both Chinese &amp; English!!<\/p>\n\n\n\n<p>Someone once asked me: since Heptabase's interface is entirely in English, do I need to use English to communicate with the official team if I have problems?<\/p>\n\n\n\n<!--\u5c0d\u8a71\u6846-->\n<div class=\"balloon5\">\n  <div class=\"faceicon\">\n   <img decoding=\"async\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/phoebe_backk-1.png\">\n  <\/div>\n  <div class=\"chatting\">\n    <div class=\"says\">\n      <p>No need for English!!! You can use Chinese too~ Don't get the wrong idea!<\/p>\n    <\/div>\n  <\/div>\n<\/div>\n<!--\u5c0d\u8a71\u6846-->\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E4%B8%AD%E6%96%87%E5%AE%A2%E6%9C%8D\"><\/span>Chinese Customer Service<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><a href=\"https:\/\/knowledgegut.com\/en\/Heptabase\/\">Heptabase<\/a> This productivity tool was invented by Taiwanese people. Although the interface is entirely in English, the customer support team is Taiwanese, so you can easily ask questions in Chinese.<\/p>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E8%8B%B1%E6%96%87%E5%AE%A2%E6%9C%8D\"><\/span>English Customer Service<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>One requirement to join Heptabase is being proficient in English (since it's an international product). So the customer support staff speak both Chinese and English. If you need English support, you can ask questions directly in English.<\/p>\n\n\n\n<h2 class=\"wp-block-heading newh2\"><span class=\"ez-toc-section\" id=\"%E5%AE%A2%E6%9C%8D%E4%BA%BA%E5%93%A1%E6%9C%89%E8%AA%B0\"><\/span>Who are the customer service staff<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>PJ, the customer service specialist, handles first-level inquiries. More complex bugs get transferred to engineers for responses. For product feature suggestions, you might encounter designers Ethan or Alan asking follow-up questions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E5%AE%A2%E6%9C%8D%E5%B0%88%E5%93%A1_PJ\"><\/span>Customer Service Specialist PJ<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong><strong>You can think of PJ as Heptabase's first-line window to users<\/strong><\/strong>, and he's also a senior Heptabase user who loved this software so much he joined the company\u2014a wild but totally sensible life story.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f3ca611042f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f3ca611042f\" class=\"wp-block-image aligncenter size-full is-resized wp-lightbox-container\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1792\" height=\"1155\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/01-Heptabase-PJ-\u5ba2\u670d\u7d93\u7406\u7684\u90e8\u843d\u683c.jpg\" alt=\"01 Heptabase PJ \u5ba2\u670d\u7d93\u7406\u7684\u90e8\u843d\u683c\" class=\"wp-image-3442\" style=\"width:602px;height:auto\" srcset=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/01-Heptabase-PJ-\u5ba2\u670d\u7d93\u7406\u7684\u90e8\u843d\u683c.jpg 1792w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/01-Heptabase-PJ-\u5ba2\u670d\u7d93\u7406\u7684\u90e8\u843d\u683c-300x193.jpg 300w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/01-Heptabase-PJ-\u5ba2\u670d\u7d93\u7406\u7684\u90e8\u843d\u683c-1024x660.jpg 1024w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/01-Heptabase-PJ-\u5ba2\u670d\u7d93\u7406\u7684\u90e8\u843d\u683c-768x495.jpg 768w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/01-Heptabase-PJ-\u5ba2\u670d\u7d93\u7406\u7684\u90e8\u843d\u683c-1536x990.jpg 1536w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/01-Heptabase-PJ-\u5ba2\u670d\u7d93\u7406\u7684\u90e8\u843d\u683c-600x387.jpg 600w\" sizes=\"(max-width: 1792px) 100vw, 1792px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">\u2726 PJ's<a href=\"https:\/\/pinchlime.com\/\" target=\"_blank\" rel=\"noopener\">blog<\/a><\/figcaption><\/figure>\n\n\n\n<p>PJ's defining trait is responding with extreme earnestness and care. Whether it's a tiny beginner question or a complex bug, he always replies seriously, telling you what to do next and what the official team will do.<\/p>\n\n\n\n<p>The questions I usually ask are answered by PJ. So far, I've rarely encountered anyone other than PJ responding to my inquiries,<strong>because most problems or suggestions are first handled by PJ<\/strong>, and only then escalated to the next level.<\/p>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E5%B7%A5%E7%A8%8B%E5%B8%AB\"><\/span>Engineer<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If it's an extremely difficult technical problem, you might encounter a senior engineer responding (I've heard other users encounter this fairly often), but I've only occasionally encountered them when reporting bugs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E8%A8%AD%E8%A8%88%E5%B8%AB_Ethan\"><\/span>Designer Ethan<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If your question concerns product feature suggestions, after PJ responds, software designer Ethan might ask you follow-up questions to gather user needs. Personally, I don't think I've ever encountered him!<\/p>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E5%89%B5%E8%BE%A6%E4%BA%BA_Alan\"><\/span>Founder Alan<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>As a nice surprise, sometimes Alan personally responds to user questions, and he mostly shows up in the official Discord community.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Since founder Alan is extremely busy, if you have any issues, please ask PJ in the app instead of trying to reach Alan directly.<\/p>\n<\/blockquote>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"ribbon13-wrapper\">\n  <div class=\"ribbon13\">\n    <h4><b>\ud83c\udf81 Thank you for reading this far! I've prepared free resources for you \u2b07<\/b><\/h4>\n  <\/div>\n  <p>\n  <div class=\"image-center\">\n    <a href=\"https:\/\/join.knowledgegut.com\/heptabase-7-days-workshop\" target=\"_blank\">\n      <img decoding=\"async\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2025\/07\/heptabase_workshop.webp\" alt=\"\u5de5\u4f5c\u574a\u540d\u7a31\uff1a7 \u5929\u4e0a\u624b Heptabase \u5de5\u4f5c\u574a\uff01\u5f9e 0 \u958b\u59cb\u6253\u9020\u4f60\u7684\u77e5\u8b58\u5eab\" width=\"570\" height=\"340\" \/>\n    <\/a>\n  <\/div>\n\n  <div style=\"text-align: center; font-size: 14px; color: #5F5454;\"><p>\n    I'm giving you the \u300aHeptabase 13 Application Scenarios Inspiration Pack: Break Your Imagination!\u300b worth over $899\uff5e \n  <\/p><\/div>\n\n  <div style=\"text-align: center; color: #4C458A; font-weight: bold;\">\n    <p><b>\u300a7-Day Heptabase Workshop! Build Your Knowledge Management System from Scratch\u300b<\/b><\/p>\n  <\/div>\n\n  <p>\n    This is a free online course I spent an entire month creating. Simply complete the 7-day workshop and follow the steps to finish assignments, and you'll completely transform your note-taking method and build your own Second Brain!\n  <\/p>\n\n  <p>\n    I'll guide you hand-in-hand (videos + text) to complete daily tasks:\n    <ul>\n      <li>\u2705 Day 1 Navigation Map<\/li>\n      <li>\u2705 Day 2 Dream Board<\/li>\n      <li>\u2705 Day 3 Inspiration Pack<\/li>\n      <li>\u2705 Day 4 Gratitude Journal<\/li>\n      <li>\u2705 Day 5 Organization Chart<\/li>\n      <li>\u2705 Day 6 Reading Notes<\/li>\n      <li>\u2705 Day 7 AI Summary<\/li>\n    <\/ul>\n    The content I teach works with all types of note-taking tools without platform restrictions, includes peer interaction, assignment sharing, and community support, and you can learn it in just 10 minutes a day over 7 days!\n  <\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading newh2\"><span class=\"ez-toc-section\" id=\"%E4%B8%89%E5%80%8B%E5%9C%B0%E6%96%B9%E5%8F%AF%E4%BB%A5%E6%89%BE%E5%88%B0%E5%AE%A2%E6%9C%8D\"><\/span>Three places to find customer service<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>There are two official channels to reach customer support. I'll introduce both.<\/p>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"1_%E5%AE%98%E6%96%B9%E4%BF%A1%E7%AE%B1_mail\"><\/span>1. Official Email<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>You can email directly to: team@heptabase.com<\/p>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"2_%E5%AE%98%E6%96%B9_Discord\"><\/span>2. Official Discord<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>To access the official Discord community,<a href=\"https:\/\/discord.gg\/KAkXjPX8Yn\" target=\"_blank\" rel=\"noopener\">click here for the link<\/a>\u3002<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f3ca6111f47&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f3ca6111f47\" class=\"wp-block-image aligncenter size-full is-resized wp-lightbox-container\"><img decoding=\"async\" width=\"631\" height=\"348\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/02-Heptabase-\u5b98\u65b9\u793e\u7fa4\u4f7f\u7528-Discord.png\" alt=\"02 Heptabase \u5b98\u65b9\u793e\u7fa4\u4f7f\u7528 Discord\" class=\"wp-image-3443\" style=\"width:450px;height:auto\" srcset=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/02-Heptabase-\u5b98\u65b9\u793e\u7fa4\u4f7f\u7528-Discord.png 631w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/02-Heptabase-\u5b98\u65b9\u793e\u7fa4\u4f7f\u7528-Discord-300x165.png 300w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/02-Heptabase-\u5b98\u65b9\u793e\u7fa4\u4f7f\u7528-Discord-600x331.png 600w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>The only community platform the official team uses is Discord, a free online real-time text chat, voice, and video software that originated from gamers using it for shared gaming sessions (it's what defeated RC Voice).<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f3ca611232b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f3ca611232b\" class=\"wp-block-image aligncenter size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1745\" height=\"1166\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/03-Heptabase-\u5b98\u65b9\u7684-Discord\u793e\u7fa4\u5c01\u9762.png\" alt=\"03 Heptabase \u5b98\u65b9\u7684 Discord\u793e\u7fa4\u5c01\u9762\" class=\"wp-image-3445\" style=\"width:584px;height:auto\" srcset=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/03-Heptabase-\u5b98\u65b9\u7684-Discord\u793e\u7fa4\u5c01\u9762.png 1745w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/03-Heptabase-\u5b98\u65b9\u7684-Discord\u793e\u7fa4\u5c01\u9762-300x200.png 300w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/03-Heptabase-\u5b98\u65b9\u7684-Discord\u793e\u7fa4\u5c01\u9762-1024x684.png 1024w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/03-Heptabase-\u5b98\u65b9\u7684-Discord\u793e\u7fa4\u5c01\u9762-768x513.png 768w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/03-Heptabase-\u5b98\u65b9\u7684-Discord\u793e\u7fa4\u5c01\u9762-1536x1026.png 1536w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/03-Heptabase-\u5b98\u65b9\u7684-Discord\u793e\u7fa4\u5c01\u9762-600x401.png 600w\" sizes=\"(max-width: 1745px) 100vw, 1745px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">\u2726 The left side of the image shows the official categorized channels<\/figcaption><\/figure>\n\n\n\n<p>There are many channels inside where you can click to chat with others. Think of it like a forum where you track and discuss topics you're interested in.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f3ca61126ec&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f3ca61126ec\" class=\"wp-block-image aligncenter size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"575\" height=\"207\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/04-Heptabase-\u5b98\u65b9\u5ba2\u670d-PJ-\u5728-Discord-\u88e1\u9762\u7684\u7c21\u6613\u56de\u8986\u65b9\u5f0f.png\" alt=\"04 Heptabase \u5b98\u65b9\u5ba2\u670d PJ \u5728 Discord \u88e1\u9762\u7684\u7c21\u6613\u56de\u8986\u65b9\u5f0f\" class=\"wp-image-3446\" style=\"width:580px;height:auto\" srcset=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/04-Heptabase-\u5b98\u65b9\u5ba2\u670d-PJ-\u5728-Discord-\u88e1\u9762\u7684\u7c21\u6613\u56de\u8986\u65b9\u5f0f.png 575w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/04-Heptabase-\u5b98\u65b9\u5ba2\u670d-PJ-\u5728-Discord-\u88e1\u9762\u7684\u7c21\u6613\u56de\u8986\u65b9\u5f0f-300x108.png 300w\" sizes=\"(max-width: 575px) 100vw, 575px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">\u2726 How PJ responds briefly in Discord<\/figcaption><\/figure>\n\n\n\n<p>Questions on Discord usually only get shallow responses. If it's difficult to answer quickly or requires time to test the bug, the official team will ask you to use the 'Bug report &amp; submit feedback' function within the Heptabase app, then ask the same question again.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>So next I'll fully explain how to reach customer support through the 'Bug report &amp; submit feedback' function in the app<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"3_Bug_report_%EF%BC%86_submit_feedback\"><\/span>3. Bug report \uff06 submit feedback<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The error report and feedback submission feature\u2014as its name suggests\u2014lets you communicate all your needs and ideas about this software to the official team. Below I list common situations where you might need to contact them:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bugs you encounter<\/li>\n\n\n\n<li>Software issues you don't understand<\/li>\n\n\n\n<li>Features you wish for<\/li>\n\n\n\n<li>Ideas you want to suggest<\/li>\n\n\n\n<li>Software Improvement Suggestions<\/li>\n<\/ul>\n\n\n\n<!--\u5c0d\u8a71\u6846-->\n<div class=\"balloon5\">\n  <div class=\"faceicon\">\n   <img decoding=\"async\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/phoebe_backk-1.png\">\n  <\/div>\n  <div class=\"chatting\">\n    <div class=\"says\">\n      <p>Alright, now that you understand the customer service context, I'll walk you through how to use the customer service feature in the app.<\/p>\n    <\/div>\n  <\/div>\n<\/div>\n<!--\u5c0d\u8a71\u6846-->\n\n\n\n<div class=\"box26\">\n    <span class=\"box-title\">\u2b50 Xiaochang's Course<\/span>\n    <\/br>\n<a href=\"https:\/\/school.knowledgegut.com\/courses\/input-output\"><img decoding=\"async\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/11\/\u6709\u6548\u8f38\u5165\u5feb\u901f\u8f38\u51faAI_Heptabase.webp\"><\/a>\n <p><\/br><a href=\"https:\/\/school.knowledgegut.com\/courses\/input-output\">Effective Input \u221e Rapid Output: Using Heptabase + ChatGPT AI to Realize Your After-Work Creative Dreams!<\/a><\/br>\n<\/br><\/p>\n<p>\nOver 215 students have enrolled, leaving glowing 5-star reviews! The bonuses alone exceed the course value, plus I share exclusive Creator SOP workflows\u2014original content you won't find anywhere else!!\n<\/br><\/br><\/p>\n<a href=\"https:\/\/school.knowledgegut.com\/courses\/input-output\"><img decoding=\"async\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2025\/03\/\u300a\u6709\u6548\u8f38\u5165-\u221e-\u5feb\u901f\u8f38\u51fa\u300b\u7528-Heptabase-ChatGPT-AI-\u5be6\u73fe\u4e0b\u73ed\u5f8c\u7684\u5275\u4f5c\u5922_\u5b78\u54e1\u8a55\u50f9_\u77ed.webp\"><\/a>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading newh2\"><span class=\"ez-toc-section\" id=\"%E8%BB%9F%E9%AB%94%E5%85%A7%E7%9A%84%E5%AE%A2%E6%9C%8D%E6%95%99%E5%AD%B8\"><\/span>Customer Service Guide Inside the Software<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The customer service feature is available on desktop, web, and mobile versions, and I'll introduce them in order.<\/p>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E9%9B%BB%E8%85%A6%E7%89%88%EF%BC%86%E7%B6%B2%E9%A0%81%E7%89%88\"><\/span>Desktop &amp; Web Version<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>These two versions have the same interface, so I'll introduce them together.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f3ca611328c&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f3ca611328c\" class=\"wp-block-image aligncenter size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1850\" height=\"1178\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/05-Heptabase-\u96fb\u8166\u7248\u548c\u7db2\u9801\u7248\u7684\u5ba2\u670d\u64cd\u4f5c\u5c0d\u8a71\u6846.png\" alt=\"05 Heptabase \u96fb\u8166\u7248\u548c\u7db2\u9801\u7248\u7684\u5ba2\u670d\u64cd\u4f5c\u5c0d\u8a71\u6846\" class=\"wp-image-3447\" style=\"width:632px;height:auto\" srcset=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/05-Heptabase-\u96fb\u8166\u7248\u548c\u7db2\u9801\u7248\u7684\u5ba2\u670d\u64cd\u4f5c\u5c0d\u8a71\u6846.png 1850w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/05-Heptabase-\u96fb\u8166\u7248\u548c\u7db2\u9801\u7248\u7684\u5ba2\u670d\u64cd\u4f5c\u5c0d\u8a71\u6846-300x191.png 300w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/05-Heptabase-\u96fb\u8166\u7248\u548c\u7db2\u9801\u7248\u7684\u5ba2\u670d\u64cd\u4f5c\u5c0d\u8a71\u6846-1024x652.png 1024w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/05-Heptabase-\u96fb\u8166\u7248\u548c\u7db2\u9801\u7248\u7684\u5ba2\u670d\u64cd\u4f5c\u5c0d\u8a71\u6846-768x489.png 768w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/05-Heptabase-\u96fb\u8166\u7248\u548c\u7db2\u9801\u7248\u7684\u5ba2\u670d\u64cd\u4f5c\u5c0d\u8a71\u6846-1536x978.png 1536w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/05-Heptabase-\u96fb\u8166\u7248\u548c\u7db2\u9801\u7248\u7684\u5ba2\u670d\u64cd\u4f5c\u5c0d\u8a71\u6846-600x382.png 600w\" sizes=\"(max-width: 1850px) 100vw, 1850px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the Heptabase app<\/li>\n\n\n\n<li>Click on <span style=\"background-image: linear-gradient(transparent 60%, var(--ast-global-color-5) 60%)\" class=\"sme-highlighter\">Bug report \uff06 submit feedback<\/span> Feature<\/li>\n\n\n\n<li>A customer service dialog box appears<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E6%89%8B%E6%A9%9F%E7%89%88\"><\/span>Mobile Version<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><p class=\"step\">Step 1<\/p> Open the Heptabase app<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f3ca61137a7&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f3ca61137a7\" class=\"wp-block-image aligncenter size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"506\" height=\"550\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/06-Heptabase-\u9ede\u9078\u624b\u6a5f\u7248\u7684APP.png\" alt=\"06 Heptabase \u9ede\u9078\u624b\u6a5f\u7248\u7684APP\" class=\"wp-image-3448\" style=\"width:158px;height:auto\" srcset=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/06-Heptabase-\u9ede\u9078\u624b\u6a5f\u7248\u7684APP.png 506w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/06-Heptabase-\u9ede\u9078\u624b\u6a5f\u7248\u7684APP-276x300.png 276w\" sizes=\"(max-width: 506px) 100vw, 506px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><p class=\"step\">Step 2<\/p> Click on the profile icon in the top right corner<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f3ca6113b33&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f3ca6113b33\" class=\"wp-block-image aligncenter size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"528\" height=\"1069\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/07-Heptabase-\u624b\u6a5f\u7248\u9ede\u9078\u53f3\u4e0a\u65b9\u7684\u982d\u50cf-icon.png\" alt=\"07 Heptabase \u624b\u6a5f\u7248\u9ede\u9078\u53f3\u4e0a\u65b9\u7684\u982d\u50cf Icon\" class=\"wp-image-3449\" style=\"width:398px;height:auto\" srcset=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/07-Heptabase-\u624b\u6a5f\u7248\u9ede\u9078\u53f3\u4e0a\u65b9\u7684\u982d\u50cf-icon.png 528w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/07-Heptabase-\u624b\u6a5f\u7248\u9ede\u9078\u53f3\u4e0a\u65b9\u7684\u982d\u50cf-icon-148x300.png 148w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/07-Heptabase-\u624b\u6a5f\u7248\u9ede\u9078\u53f3\u4e0a\u65b9\u7684\u982d\u50cf-icon-506x1024.png 506w\" sizes=\"(max-width: 528px) 100vw, 528px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><p class=\"step\">Step 3<\/p> Click on <span style=\"background-image: linear-gradient(transparent 60%, var(--ast-global-color-5) 60%)\" class=\"sme-highlighter\">Bug report \uff06 submit feedback<\/span> Feature<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f3ca6113eb7&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f3ca6113eb7\" class=\"wp-block-image aligncenter size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"530\" height=\"1072\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/08-Heptabase-\u624b\u6a5f\u7248\u9ede\u9078-Bug-report-submit-feedback\u529f\u80fd.png\" alt=\"08 Heptabase \u624b\u6a5f\u7248\u9ede\u9078 Bug Report Submit Feedback\u529f\u80fd\" class=\"wp-image-3450\" style=\"width:400px;height:auto\" srcset=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/08-Heptabase-\u624b\u6a5f\u7248\u9ede\u9078-Bug-report-submit-feedback\u529f\u80fd.png 530w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/08-Heptabase-\u624b\u6a5f\u7248\u9ede\u9078-Bug-report-submit-feedback\u529f\u80fd-148x300.png 148w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/08-Heptabase-\u624b\u6a5f\u7248\u9ede\u9078-Bug-report-submit-feedback\u529f\u80fd-506x1024.png 506w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><p class=\"step\">Step 4<\/p> A customer service dialog box appears<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f3ca6114248&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f3ca6114248\" class=\"wp-block-image aligncenter size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"530\" height=\"1072\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/09-Heptabase-\u624b\u6a5f\u7248\u7684\u5ba2\u670d\u5c0d\u8a71\u6846.png\" alt=\"09 Heptabase \u624b\u6a5f\u7248\u7684\u5ba2\u670d\u5c0d\u8a71\u6846\" class=\"wp-image-3451\" style=\"width:400px;height:auto\" srcset=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/09-Heptabase-\u624b\u6a5f\u7248\u7684\u5ba2\u670d\u5c0d\u8a71\u6846.png 530w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/09-Heptabase-\u624b\u6a5f\u7248\u7684\u5ba2\u670d\u5c0d\u8a71\u6846-148x300.png 148w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/09-Heptabase-\u624b\u6a5f\u7248\u7684\u5ba2\u670d\u5c0d\u8a71\u6846-506x1024.png 506w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E9%81%B8%E6%93%87%E6%8F%90%E5%95%8F%E9%9C%80%E6%B1%82\"><\/span>Choose Your Question Category<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>After entering the dialog box, categorize the question you're asking<\/p>\n\n\n\n<p><p class=\"step\">Step 1<\/p> You'll first be asked to select a language\u2014choose Traditional Chinese or English<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f3ca61146a5&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f3ca61146a5\" class=\"wp-block-image aligncenter size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"533\" height=\"907\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/11-Heptabase-\u96a8\u6a5f\u5ba2\u670d\u548c\u9ede\u9078\u8a9e\u8a00\uff0c\u6709\u82f1\u6587\u548c\u4e2d\u6587.png\" alt=\"11 Heptabase \u96a8\u6a5f\u5ba2\u670d\u548c\u9ede\u9078\u8a9e\u8a00\uff0c\u6709\u82f1\u6587\u548c\u4e2d\u6587\" class=\"wp-image-3452\" style=\"width:396px;height:auto\" srcset=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/11-Heptabase-\u96a8\u6a5f\u5ba2\u670d\u548c\u9ede\u9078\u8a9e\u8a00\uff0c\u6709\u82f1\u6587\u548c\u4e2d\u6587.png 533w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/11-Heptabase-\u96a8\u6a5f\u5ba2\u670d\u548c\u9ede\u9078\u8a9e\u8a00\uff0c\u6709\u82f1\u6587\u548c\u4e2d\u6587-176x300.png 176w\" sizes=\"(max-width: 533px) 100vw, 533px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><p class=\"step\">Step 2<\/p> Select the category that best fits the question you're asking<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f3ca6114a2c&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f3ca6114a2c\" class=\"wp-block-image aligncenter size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"536\" height=\"910\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/12-Heptabase-\u5ba2\u670d\u5c0d\u8a71\u6846\u5167\u7684\u9700\u6c42\u9078\u64c7-\u6211\u6709\u554f\u984c\u60f3\u554f\u60f3\u56de\u5831-bug-\u60f3\u8acb\u6c42\u529f\u80fd-\u60f3\u7d66\u4e00\u4e9b\u56de\u994b.png\" alt=\"12 Heptabase \u5ba2\u670d\u5c0d\u8a71\u6846\u5167\u7684\u9700\u6c42\u9078\u64c7 \u6211\u6709\u554f\u984c\u60f3\u554f\u60f3\u56de\u5831 Bug \u60f3\u8acb\u6c42\u529f\u80fd \u60f3\u7d66\u4e00\u4e9b\u56de\u994b\" class=\"wp-image-3453\" style=\"width:400px;height:auto\" srcset=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/12-Heptabase-\u5ba2\u670d\u5c0d\u8a71\u6846\u5167\u7684\u9700\u6c42\u9078\u64c7-\u6211\u6709\u554f\u984c\u60f3\u554f\u60f3\u56de\u5831-bug-\u60f3\u8acb\u6c42\u529f\u80fd-\u60f3\u7d66\u4e00\u4e9b\u56de\u994b.png 536w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/12-Heptabase-\u5ba2\u670d\u5c0d\u8a71\u6846\u5167\u7684\u9700\u6c42\u9078\u64c7-\u6211\u6709\u554f\u984c\u60f3\u554f\u60f3\u56de\u5831-bug-\u60f3\u8acb\u6c42\u529f\u80fd-\u60f3\u7d66\u4e00\u4e9b\u56de\u994b-177x300.png 177w\" sizes=\"(max-width: 536px) 100vw, 536px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>I have a question<\/strong><br>Click here for any questions about operations, software, usage methods, or similar topics.<\/li>\n\n\n\n<li><strong>I want to report a bug<br><\/strong>Select this for any software errors. Complex issues will be personally answered by engineers.<\/li>\n\n\n\n<li><strong>I want to request a feature<br><\/strong>I call this the 'wish list' feature\u2014if you want the team to build a specific feature, click the 'Request Feature' button.<\/li>\n\n\n\n<li><strong>I want to provide feedback<br><\/strong>As a user, click here to share any feedback you'd like to give the team.<\/li>\n<\/ul>\n\n\n\n<p>When you select 'I want to report a bug,' there are more detailed options to choose from, including:<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f3ca6114ed5&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f3ca6114ed5\" class=\"wp-block-image aligncenter size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"524\" height=\"405\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/10-Heptabase-bug-\u7684\u56b4\u91cd\u7a0b\u5ea6\u8207\u662f\u5426\u80fd\u91cd\u73fe\u932f\u8aa4\u6309\u9215.png\" alt=\"10 Heptabase Bug \u7684\u56b4\u91cd\u7a0b\u5ea6\u8207\u662f\u5426\u80fd\u91cd\u73fe\u932f\u8aa4\u6309\u9215\" class=\"wp-image-3454\" style=\"width:376px;height:auto\" srcset=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/10-Heptabase-bug-\u7684\u56b4\u91cd\u7a0b\u5ea6\u8207\u662f\u5426\u80fd\u91cd\u73fe\u932f\u8aa4\u6309\u9215.png 524w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/10-Heptabase-bug-\u7684\u56b4\u91cd\u7a0b\u5ea6\u8207\u662f\u5426\u80fd\u91cd\u73fe\u932f\u8aa4\u6309\u9215-300x232.png 300w\" sizes=\"(max-width: 524px) 100vw, 524px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Severity:<\/strong><br>Critical \/ Normal \/ Minor<\/li>\n\n\n\n<li><strong>Can you reproduce the error?<\/strong><br>Yes \/ No<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>You MUST read the next section!! Don't stop after learning how to find customer service\u2014you also need to know how to get the fastest and most complete support response.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading newh2\"><span class=\"ez-toc-section\" id=\"%E6%80%8E%E6%A8%A3%E6%89%8D%E8%83%BD%E6%9C%80%E5%BF%AB%E5%BE%97%E5%88%B0%E5%AE%8C%E6%95%B4%E7%9A%84%E5%AE%A2%E6%9C%8D%E5%9B%9E%E8%A6%86\"><\/span>How to get a complete customer service response the fastest?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E5%85%88%E8%AA%AA%E7%B5%90%E8%AB%96\"><\/span>State the conclusion first<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>First, put your conclusion or problem summary in the first line\u2014this is an inverted pyramid communication technique that lets the support team immediately understand your issue or point.<\/p>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E5%AF%AB%E6%B8%85%E6%A5%9A%E7%99%BC%E7%94%9F%E5%95%8F%E9%A1%8C%E7%9A%84%E4%BD%BF%E7%94%A8%E6%83%85%E5%A2%83\"><\/span>Write clearly the usage scenario where the problem occurred<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>What 'usage scenario' were you in when you encountered this problem?<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>For example:<\/strong><br>Were you taking reading notes or writing a journal entry when you hit this issue? Being clear about the context helps support understand your situation.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E5%88%97%E5%87%BA%E6%AD%A5%E9%A9%9F%E3%80%81%E5%88%97%E9%BB%9E%E8%AA%AA%E6%98%8E\"><\/span>List the steps, explain in bullet points<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>List the detailed steps that led to the problem.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>For example:<\/strong><br>Describe what you clicked first, which feature you used, and which button you pressed before the bug appeared.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E6%88%AA%E5%9C%96%E3%80%81%E9%8C%84%E5%BD%B1%EF%BC%8C%E8%B6%8A%E6%B8%85%E6%A5%9A%E8%B6%8A%E5%A5%BD\"><\/span>Screenshots, screen recordings, the clearer the better<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If the steps or context are too complex, you can record a video for support or take screenshots to walk them through your issue step by step.<\/p>\n\n\n\n<p>If you don't do this, support won't understand your issue and will ask you to take screenshots again, wasting your own time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E7%99%BC%E5%95%8F%E6%A1%88%E4%BE%8B%E5%88%86%E4%BA%AB\"><\/span>Question Case Examples<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f3ca61158b1&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f3ca61158b1\" class=\"wp-block-image aligncenter size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"536\" height=\"2901\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/13-Heptabase-\u5c0f\u8178\u8207\u5ba2\u670d\u7684\u5c0d\u8a71\u6848\u4f8b\u5716.png\" alt=\"13 Heptabase \u5c0f\u8178\u8207\u5ba2\u670d\u7684\u5c0d\u8a71\u6848\u4f8b\u5716\" class=\"wp-image-3455\" style=\"width:482px;height:auto\" srcset=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/13-Heptabase-\u5c0f\u8178\u8207\u5ba2\u670d\u7684\u5c0d\u8a71\u6848\u4f8b\u5716.png 536w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/13-Heptabase-\u5c0f\u8178\u8207\u5ba2\u670d\u7684\u5c0d\u8a71\u6848\u4f8b\u5716-189x1024.png 189w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/13-Heptabase-\u5c0f\u8178\u8207\u5ba2\u670d\u7684\u5c0d\u8a71\u6848\u4f8b\u5716-284x1536.png 284w\" sizes=\"(max-width: 536px) 100vw, 536px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">\u2726 Example Conversation Between Xiaochang and Customer Support<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading newh2\"><span class=\"ez-toc-section\" id=\"%E5%AE%98%E6%96%B9%E6%9C%80%E6%83%B3%E8%AE%93%E6%88%91%E5%80%91%E9%80%99%E4%BA%9B%E7%94%A8%E6%88%B6%E7%9F%A5%E9%81%93%E7%9A%84%E4%BA%8B\"><\/span>What Heptabase's official team wants users to know<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E7%B0%A1%E5%96%AE%E7%9A%84%E5%95%8F%E9%A1%8C%E4%B9%9F%E5%8F%AF%E4%BB%A5%E5%95%8F\"><\/span>Even simple questions are welcome to ask<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>You can reach out to the official team directly for any questions or suggestions, even for seemingly simple questions like \"basic operations.\"<\/p>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E7%B5%95%E5%B0%8D%E4%B8%8D%E6%9C%83%E6%89%93%E6%93%BE\"><\/span>You absolutely won't be bothering anyone<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Don't worry about bothering the customer support team\u2014feel free to ask about any issues. The official team welcomes all user inquiries with open arms.<\/p>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E8%AA%AA%E6%98%8E%E6%B8%85%E6%A5%9A%E6%9C%83%E6%9B%B4%E5%A5%BD\"><\/span>It's better to explain things clearly<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Explain your needs as clearly as possible to ensure the team can provide you with comprehensive answers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading newh2\"><span class=\"ez-toc-section\" id=\"%E7%B5%90%E8%AA%9E\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Communicating with customer support at any company or brand actually trains your own logic, communication, and language organization skills. I hope this article not only helps you find Heptabase's support, but also improves your life.<\/p>\n\n\n\n<h2 class=\"wp-block-heading newh2\"><span class=\"ez-toc-section\" id=\"Heptabase_%E8%A8%82%E9%96%B1%E8%B2%BB%E5%83%B9%E6%A0%BC%E6%98%AF%E5%A4%9A%E5%B0%91%EF%BC%9F%E5%8F%AF%E4%BB%A5%E5%85%8D%E8%B2%BB%E4%BD%BF%E7%94%A8%E5%97%8E%EF%BC%9F\"><\/span>Heptabase is currently paid software<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69f3ca611645f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69f3ca611645f\" class=\"wp-block-image aligncenter size-large is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"609\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2023\/12\/image-1-1024x609.png\" alt=\"Heptabase \u5361\u7247\u76d2\u7b46\u8a18 \u2726 \u50f9\u76ee\u8868\" class=\"wp-image-2321\" style=\"width:670px\" srcset=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2023\/12\/image-1-1024x609.png 1024w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2023\/12\/image-1-600x357.png 600w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2023\/12\/image-1-300x178.png 300w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2023\/12\/image-1-768x457.png 768w, https:\/\/knowledgegut.com\/wp-content\/uploads\/2023\/12\/image-1.png 1480w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">\u2726 Pricing<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"Heptabase_%E7%9B%AE%E5%89%8D%E6%98%AF%E4%BB%98%E8%B2%BB%E8%BB%9F%E9%AB%94\"><\/span>Are there any promo codes or discount codes?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monthly plan: $11.99 USD\/month<\/li>\n\n\n\n<li>Annual plan: $8.99 USD\/month<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Monthly cost: $11.99 USD (approximately <strong>390<\/strong> NTD per month)<br>Annual cost: Total is $8.99 USD \u00d7 12 months = $107.88 USD (approximately <strong>3,300<\/strong> NTD per year)<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E6%9C%89%E6%B2%92%E6%9C%89%E4%BF%83%E9%8A%B7%E7%A2%BC%E3%80%81%E6%8A%98%E6%89%A3%E7%A2%BC%EF%BC%9F\"><\/span>Which plan is more suitable for me?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>No discount codes unfortunately. However, all accounts can use it free for 7 days. If you're very interested in this note-taking software and want to try it out, you can click the button below to try Heptabase. This would also be like buying Xiaochang a latte, giving Xiaochang more motivation to create and write content. Thank you for reading.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-03627597 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-ast-global-color-8-color has-text-color has-link-color has-text-align-center wp-element-button\" href=\"https:\/\/knowledgegut.com\/en\/Heptabase\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Start Free Trial <\/strong>7 <strong>days Heptabase<\/strong> \u3009<\/a><\/div>\n<\/div>\n\n\n\n<p><a href=\"https:\/\/get.heptabase.com\/tgm56g4uctco\" target=\"_blank\" rel=\"noreferrer noopener\">Remember to register using the desktop version (mobile will get stuck and fail at the payment page), and please don't leave this webpage once you click the button, or Xiaochang won't get to drink her latte ...<\/a><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading newh3\"><span class=\"ez-toc-section\" id=\"%E5%93%AA%E5%80%8B%E6%96%B9%E6%A1%88%E6%AF%94%E8%BC%83%E9%81%A9%E5%90%88%E6%88%91%EF%BC%9F\"><\/span>On 2024\/12\/09, when I saw this update, my jaw dropped @@. After trying so many Podcast transcript collection software, I didn't expect Heptabase to come up with this feature!<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<h4 class=\"wp-block-heading newh4\"><strong>\u25fd If you just want to try it out, please select the 'Monthly Plan'<\/strong><\/h4>\n\n\n\n<p>Heptabase provides new users with a 7-day free trial period. After the trial period, the monthly subscription fee will be charged.<\/p>\n\n\n\n<h4 class=\"wp-block-heading newh4\"><strong>\u25fd If you decide to subscribe long-term, please select the 'Annual Plan' (Xiaochang recommends \ud83c\udf2d)<\/strong><\/h4>\n\n\n\n<p>The reason I recommend it is simple: using a notes app for just 1 month is barely enough to feel its power. I jumped in in 2023\/09 and bought a year subscription right away. After three months of using it, I became a passionate fan and partner promoter, and that's when I started what you all know as the '<a href=\"https:\/\/knowledgegut.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">KnowledgeGut<\/a>' blog.<\/p>\n\n\n\n<!--\u5c0d\u8a71\u6846-->\n<div class=\"balloon5\">\n  <div class=\"faceicon\">\n   <img decoding=\"async\" src=\"https:\/\/knowledgegut.com\/wp-content\/uploads\/2024\/05\/phoebe_backk-1.png\">\n  <\/div>\n  <div class=\"chatting\">\n    <div class=\"says\">\n      <p>And the course experience sharing came from that too. It all happened because I subscribed to the annual plan, which changed my life trajectory \ud83d\ude1c<\/p>\n    <\/div>\n  <\/div>\n<\/div>\n<!--\u5c0d\u8a71\u6846-->\n\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n\n<script id=\"form-script-tag-11461996\" src=\"https:\/\/knowledgegut.systeme.io\/public\/remote\/page\/17633819b26e67d94ce3debb46672739e311fb58.js\"><\/script>\n\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator alignwide has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<pre class=\"wp-block-verse has-text-align-left\">\ud83c\udf2d Welcome to the Gut Community \ud83c\udf2d<br><br>This article doesn't have much SEO keyword optimization, but it's an essential guide that every user should know about. So when you encounter issues, you'll know exactly where to turn.<\/pre>","protected":false},"excerpt":{"rendered":"<p>This feature is truly essential - every user needs it. I'm here to comprehensively teach you how to find the Heptabase customer service entry point<\/p>","protected":false},"author":2,"featured_media":4495,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"iawp_total_views":885,"footnotes":""},"categories":[32,20],"tags":[23,71],"class_list":["post-3433","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-heptabase","category-second-brain","tag-heptabase","tag-71"],"_links":{"self":[{"href":"https:\/\/knowledgegut.com\/en\/wp-json\/wp\/v2\/posts\/3433","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/knowledgegut.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/knowledgegut.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/knowledgegut.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/knowledgegut.com\/en\/wp-json\/wp\/v2\/comments?post=3433"}],"version-history":[{"count":0,"href":"https:\/\/knowledgegut.com\/en\/wp-json\/wp\/v2\/posts\/3433\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/knowledgegut.com\/en\/wp-json\/wp\/v2\/media\/4495"}],"wp:attachment":[{"href":"https:\/\/knowledgegut.com\/en\/wp-json\/wp\/v2\/media?parent=3433"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/knowledgegut.com\/en\/wp-json\/wp\/v2\/categories?post=3433"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/knowledgegut.com\/en\/wp-json\/wp\/v2\/tags?post=3433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}